FAQ

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.

Firstly, please make sure you have enough credit to send SMS.

If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +389 79200111 for Lyca Mobile Macedonia.

If you see a different number, enter +389 79200111 and turn your handset off and on and re-try sending any unsent SMS.

If the problem remains please contact Customer Services

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lyca Mobile three times your SIM card will automatically lock. In this case you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping. If not please call our Customer Services team on (079)1212 and they will be happy to help you.

If your mobile phone is locked to another network it may show one of the following messages when inserting your Lyca SIM: ‘Invalid SIM’ or ‘SP lock’ or ‘Blocked’. Unlocking your mobile phone is easy – simply call our customer services team on (079)1212

You can purchase Lyca Mobile SIM & Top-up vouchers at various locations.

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Log in or register now for My Lyca Mobile.

Once you’ve inserted your new Lyca Mobile-SIM, you can view the number by dialling *132#. The number will also be available on the SIM packaging.

Yes. A connection fee of MKD 3.9 applies to each call.

No, never.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Visit our Contact us page for full details of the ways you can get in touch with us.

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a “+”. Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a “+”.

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our customer services team on 079 1212 if you are unsure about your handset.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 210 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Please contact customer services on 079 1212 as quickly as possible and one of our advisors will help you.

No we do not offer Premium SMS or Premium Calling as part of our product offering.

Roaming will be activated automatically as soon as you travel abroad. Should you be unable to use your phone abroad, please restart it. Afterwards your mobile should work as usual. If the problem persists, please call our customer service on +389 79 1212.

Your Lyca Mobile Voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile in the Macedonia dial 1211. Calls to access the voicemail are absolutely free.

Auto top-up is is the best way to always stay connected to your friends and family without running out of credit. To set up Auto top-up, you need to Log on MY LYCA MOBILE Do a top-up using your debit or credit card. While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from MKD100, MKD200, or MKD300 for your top-up. When your credit falls below your minimum level, your phone will automatically be topped-up.